Terms & Conditions
Ordering Terms & Conditions
1 ORDERING PRODUCTS
1.1 If you order products from our website we will send you an email confirming receipt of your order. Your order is an offer from you to us to purchase the goods. We accept that offer when we send you an email confirming that we have sent the goods to you.
1.2 If you order more than one product and we have not confirmed dispatch of all the products in your order status then those products not listed do not form part of our contract with you.
1.3 All orders placed by you are subject to these terms and conditions. You must be over 18 to place an order via our website.
1.4 We deliver products within mainland UK, Scottish Highlands and Islands, Channel Islands, Northern Ireland and the Isle of Wight. All other international buyers need to contact us directly at firstname.lastname@example.org to obtain a delivery quote. International buyers who incur any customs or import duties are liable for these charges. Tools-Warehouse cannot take responsibility or cover these costs.
1.5 Illustrations photographs weights dimensions and descriptions on our website are intended as a general guide to products and do not form part of our contract with you. Products may vary slightly in appearance from those depicted on the website.
2.1 The prices payable for products are shown on the website.
2.2 Our prices can be displayed inclusive or exclusive of VAT depending upon how you wish to view the website. The prices are however exclusive of delivery which is charged separately
2.3 If the price of a product is incorrectly shown and is higher than stated on our website we will either send you an email informing you of the new price and asking you if you want to proceed with your order or we will cancel the order and inform you.
2.4 If the price of a product is lower than stated on our website we will send you the product and charge you the lower price.
2.5 We may make an additional charge for delivery costs and this will be shown separately in the checkout before you enter your details for payment.
3.1 We accept payment by credit and debit card, or PayPal. We will not dispatch a product until we have received a cleared payment from you. We cannot guarantee when any item will be despatched.
3.2 If for any reason payment is refused after we have dispatched the product we will have the right to request the payment from you or recover the products from you and charge you for our costs in recovering the goods or seeking further payment.
4.1 Items will be despatched as soon as we have them in stock and payment has been received and in any event within 30 days of your order.
4.2 Deliveries will be made between 08.30 and 18.00 Monday to Friday
4.3 If we arrange for delivery at a specific time and we are then not able to make the delivery because you are not present to accept the products then we may charge you for the costs of the failed delivery.
4.4 If delivery of the products is made to building or construction site we will only be obliged to deliver to the nearest safe location to the site.
4.5 Once we have delivered the products then you are responsible for their insurance and security.
4.6 More Delivery information can be found on the following page delivery.asp
5 AVAILABILITY OF PRODUCTS
5.1 While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you (or a product has become discontinued by the manufacturer), we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible. In the case of an account customer, we may, at our discretion, as soon as possible raise a credit to offset the amount invoiced to you.
6 IF YOU CHANGE YOUR MIND
6.1 By law you have the right to cancel your contract before you receive the product or return any product to us within 7 days of receiving it provided it is unused, undamaged and in its original packaging.
6.2 If you want to cancel before your order is dispatched please notify us by email method. If your order has already been processed for dispatch we may not be able to prevent it being sent to you. You should not unpack it when it arrives and you must use our returns policy to return it.
6.3 If you have already received the product from us and wish to return it please follow our returns policy set out below. We will refund the price of the product provided you notify us within 7 days of receipt and the product is unused, undamaged and in its original packaging.
7 IF A PRODUCT IS DAMAGED OR FAULTY
7.1 Please keep all the warranty information that comes with your product as it may be needed if it develops a fault.
7.2 If any product develops a fault within the warranty period given by the manufacturer you can either contact the manufacturer directly or return it to us for repair replacement or refund.
7.3 If you want to return a product to us because it was damaged when delivered or is faulty please use our returns policy. If you want a refund not a repair we will refund you the price and the delivery costs and the cost of returning it to us. Please send us a receipt for the return postage costs
7.4 We will inspect all products returned to us as faulty. If we discover that they are not faulty we may recharge you for the product and the costs incurred by us.
7.5 Further information on specific manufacturer warranty procedures can be found at warranty.asp
8 IF WE HAVE SENT YOU THE WRONG PRODUCT
8.1 If we send you a product that you have not ordered please use our returns policy. If you return it to us we will refund the price and the original delivery costs and the cost of returning it to us.
9 RETURNS POLICY
9.1 If you want to return a product please contact us at email@example.com, quoting your order number, and address details. We will then contact you to arrange a collection.
9.2 We advise you to return products by a secure postal method and obtain a receipt as proof of returning it to us.
9.3 If you want us to collect a product please contact us and we will arrange to collect it. We will deduct the cost of collecting it from the refund we give you
9.4 If you do not use the order number on all correspondence it may delay our response to you.
10 CANCELLATION BY US
10.1 We can cancel the contract if:
10.1.1 we do not have sufficient stock to deliver the product you have ordered; or
10.1.2 we do not deliver to your area; or
10.1.3 the price or description of the product is incorrect.
10.2 If we do cancel your contract we will notify you by email and refund any sum paid by you to your credit or debit card. We will not be obliged to offer any compensation for loss or disappointment suffered by you.
11 USE OF PRODUCTS
11.1 You agree only to use the products for their normal and proper use and not to alter or modify or otherwise interfere with them
11.2 You agree to follow the manufacturer’s instructions supplied with the products and not to use the products in a careless or negligent manner.
12 OUR LIABILITY
12.1 We will not be liable for any loss you suffer through failure to use the products in a normal and proper manner or through altering or modifying the products, failure to follow the manufacturer’s instructions or using the products in a careless or negligent manner.
12.2 Our liability to you for death or personal injury caused by our negligence is not limited.
12.3 Our liability to you other than for death or personal injury caused by our negligence is limited to the cost or repair or replacement of the product or refund of the price paid for the product.
12.4 We will not be responsible for:
12.4.1 any other loss you suffer through our failure to comply with the terms of this contract. In particular we will not have any liability for any loss that was not a reasonably foreseeable consequence of our failure to comply with the contract such as any loss of profit, opportunity or liability to any third party.
13 EVENTS OUTSIDE OUR CONTROL
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (force majeure events). These include Strikes, lockouts, industrial action, riot, fire, explosion, storm, flood, extreme weather conditions, earthquake, epidemic, other natural disaster, no means of transport, no means of communication and government legislations.
14.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
15 YOUR PRIVACY & THE DATA PROTECTION ACT
15.1 We may use information that you provide to us in the following ways:
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you.
• To carry out our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our service.
When processing your order through our website, all personal data, including your card number and other personal details are transmitted over secure connections, meaning that no-one can capture your details. In addition to this, your card details cannot be viewed by us at all as they are simply transmitted over the bank’s private network for authorisation and payment transactions. As such you are protected because the transaction was processed on the basis ‘Cardholder not present.’ This means that any payments will be refunded to your card should it be later established that your card has been used fraudulently by someone else or you do not receive what you ordered.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and as such any transmission is at your own risk.
16 THIRD PARTY RIGHTS
16.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
17 GOVERNING LAW
17.1 The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
18 AGE RESTIRCTED GOODS
18.1 Where you place an order for age-restricted goods such as solvents and knives, you confirm that you are over the age of 18 and that delivery will be accepted by a person over the age of 18. We reserve the right to cancel your order if we reasonably believe you are not legally entitled to order certain goods.
19 STATUTORY RIGHTS
19.1 Nothing in these conditions affects your statutory rights as a consumer. You may obtain information about your statutory rights from your local Trading Standards Department or Citizens Advice Bureau.
20 WEEE REGULATIONS
20.1 Tools Warehouse fully complies with the Waste Electrical and Electronic Equipment Regulations. Full details can be found at weee.asp
21 ENTIRE AGREEMENT
Telephone: 01295 274029
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